How can I be assured that I will be pleased with the specimen once I receive it?
All specimens are sent “on approval”. We realize that seeing it on the web, no matter how well photographed, is not the same as seeing a specimen in person. We guarantee you will like the specimen or you may simply e-mail firstname.lastname@example.org to obtain a return authorization. Once this is obtained, simply re-package it and ship it back (insured) for a full refund of the purchase price if received in the condition (with all labels) in which it was shipped.
Why isn’t the specimen the same color it appeared on my monitor?
Taking digital photographs under artificial lighting is challenging for color reproduction. Certain minerals/colors, like dioptase, are notoriously difficult with their deep greens. I evaluate what appears on my monitor against actual color, and will color correct to make the specimen picture appear as close in color to actual as possible if needed. Keep in mind that every computer has a unique combination of color card and monitor, so that what I see may not be what you see. If I feel the color is off at all I will mention this in the description.
The specimen is much smaller than I thought it was, why?
I list all specimen in centimeters (there are 2.54 centimeters in an inch). I also use the sizing convention description of thumbnail (up to 2.5 cm), miniature (2.5-6.5 cm), small cabinet (6.5-10 cm), cabinet (> 10 cm).
What if my specimen arrives broken or does not arrive at all?
I have packed thousands of specimens professionally and understand the abuse they may experience in transport. For specimens valued over $100 we recommend that you pay for insurance. For specimens under $100 value it is your option. Damaged packages should be photographed to show the package condition and the resultant damage to the specimen. We will work with you to get insurance claims filed as needed. Do NOT ship the specimen back until the claim has been satisfied! For missing packages, we ship all USPS packages with delivery confirmations. If we receive confirmation of delivery there is nothing else, we can do. If you are worried about “porch pirates” you can always request signature required (for an extra fee). If delivery confirmation is not verified, we will file a claim on insured packages. Uninsured packages run the risks of damage or loss at the buyer’s expense.